Services

Services

OUR Services

CHEYAN Technology has always adhered to the service philosophy of putting customers at the center, and is committed to providing global partners with full lifecycle services ranging from pre-sale consultation to post-sale support. We have a professional, efficient and responsive service team covering various fields such as technical support, order management, logistics delivery, and after-sales maintenance.

No matter where you are or what your needs are – whether it’s seeking product selection advice, customized solutions, or encountering usage problems – CHEYAN Technology will provide you with professional and considerate service support immediately.

PRE-SALES SERVICE

Product Consultation

Professional sales team provides detailed product information, technical specifications, and feature comparisons, helping customers quickly understand product characteristics and select the most suitable model.

Needs Analysis

Tailored product configuration recommendations based on customer usage scenarios (e.g., family cars, logistics fleets, outdoor camping, professional rescue) and budget.

Sample Service

Provide samples for customer testing and validation, support OEM sampling. Sample fees are fully deducted in subsequent bulk orders, allowing customers to experience product quality risk-free.

OEM/ODM Consultation

For customers with customization needs, provide consultation and quotations on comprehensive customization solutions including brand logo, packaging, appearance, and functions.

Quotation Service

Provide detailed, transparent, and standardized quotations within 24 hours,including product price, packaging information, delivery time, and payment terms.

Technical Documentation Support

Provide product manuals, technical data sheets, certificates, and test reports (CE/FCC/ROHS/UL, etc.) to meet customer filing and import customs clearance needs.

In-Sales Service

Order Confirmation

Confirm order details with customers within 24 hours after receiving the order, including product model, quantity, packaging requirements, delivery date, payment terms, etc., ensuring both parties have consistent information.

Production Progress Tracking

After the order enters production, regularly update customers on production progress (sample making, mass production, quality inspection, packaging, etc.), keeping customers informed of order status at all times.

Third-Party Inspection Support

Cooperate with customer-designated third-party inspection agencies for on-site inspections, providing necessary assistance and testing equipment to ensure product quality meets customer requirements.

Multi-Language Service

Sales team provides multi-language communication services including Chinese and English, eliminating language barriers and ensuring smooth communication.

Contract & Documentation Processing

Assist customers with trade contracts, proforma invoices, commercial invoices, packing lists, certificates of origin, and other export documents, ensuring a compliant and smooth trade process.

After-Sales Service

Product Warranty

Provide a 12-month free warranty period. During the warranty period, failures caused by product quality issues are covered by free repair or replacement services.

Failure Response

Respond within 24 hours after customer submits an after-sales request and provide a solution. Common issues can be resolved through remote guidance; complex issues are handled by return/replacement or factory repair.

Repair Services

Repair Service For products beyond the warranty period or damaged due to non-quality issues, provide paid repair services, charging only for parts costs and basic labor fees.

Return & Exchange Policy

Within 7 days after receiving goods, if product quality issues or discrepancies from the order are found, customers may request a return or exchange. Specific terms are subject to the sales contract.

Spare Parts Supply

Long-term supply of product accessories (such as jumper clamps, inflation, hoses, power adapters, etc.), ensuring customers’ equipment can be used stably for a long time.

Customer Follow-Up

Regularly follow up with existing customers to understand product usage, collect improvement suggestions, and continuously optimize products and services.

Technical Support

User Guidance

Provide detailed Chinese/English product manuals, quick start guides, and video tutorials to help customers quickly master product usage.

Application Solution Support

For special application scenarios (such as extreme cold regions, construction machinery, marine use, etc.), provide product adaptability assessment and technical solution recommendations.

Certification & Compliance Support

Provide product CE, FCC, ROHS, UL and other certification documents, assisting customers in meeting import customs clearance and market access requirements of destination countries.

Transportation & Delivery

Delivery Time Commitment

Sample orders: 10-25 working days; bulk orders (standard products): 20-35 working days; OEM custom orders: 30-45 working days (specific timeline depends on customization complexity)

Export Packaging

Use standard export-grade packaging: inner tray + color box + carton, ensuring products are not damaged during long-distance transportation. Custom packaging (such as branded color boxes, specific carton sizes, etc.) available upon customer request.

Order Tracking

Provide tracking numbers or bill of lading numbers, allowing customers to check shipment status online at any time. Full door-to-door tracking service is available for bulk orders.

Warehousing & Logistics

Domestic Warehousing

Central warehouse located in Zhengzhou, Henan, with inventory covering the full product range, ensuring quick preparation and timely shipment of regular orders.

Domestic Distribution

Cooperate with major domestic logistics companies such as SF Express,Deppon, ZTO, Yunda, supporting multiple delivery methods including courier, express freight, and dedicated lines, meeting different customer receiving needs.

Delivery Assurance

On-Time Delivery Rate Commitment

The company commits to an on-time delivery rate of over 98% for bulk orders. If delay is caused by company reasons, compensation will be provided as stipulated in the contract.

Exception Handling Mechanism

In response to potential abnormalities in production and logistics (such as equipment failure, weather impacts, or schedule changes), we have establishedemergency plans and rapid response mechanisms to minimize the impact on customers.

Continuous Improvement

Regularly collect delivery data, analyze causes of delays, and continuously optimize production scheduling and logistics solutions to enhance delivery capabilities and customer satisfaction.

Service Commitment

CHEYAN Technology understands that excellent products must be accompanied by outstanding service. We commit to:

Fast Response: Reply to customer inquiries and after-sales requests within 24 hours

Professional Support: Dedicated team support throughout the entire process—pre-sale, in-sale,and after-sale

Quality Assurance: 12-month warranty with free repair or replacement for quality issues

On-Time Delivery: Over 98% on-time delivery rate with full transparency of order status

Flexible Services: Supports OEM/ODM, agency, and various other cooperation models

Choosing CHEYAN Technology means not only choosing a reliable emergency power product but also a long-term, worry-free service guarantee.

FAQ

Quick Answers For Your Important Questions

Are you a factory or a trading company?

We are a direct factory integrating independent R&D, manufacturing, and global sales. Established in 2023 and headquartered in Zhengzhou, Henan, we have complete production lines and quality control systems. We support OEM/ODM customization and bulk orders. Factory visits are welcome at any time.

How long does OEM/ODM customization take from design to delivery?

OEM/ODM customization typically takes 30–45 working days, depending on complexity. The process includes: requirements discussion → solution confirmation → sample production (approx. 7–10 days) → mass production → QC and shipping. We provide progress updates at every stage.

Can you provide exclusive distribution rights?

For distributors with strong market development capability and financial strength, exclusive distribution rights for specific regions or channels may be granted after evaluation.

How many times can it be charged before needing to be recharged?

The number of times the product can be charged depends on environmental factors and the engine displacement of different vehicle models. The data may vary. Here are the laboratory test results: The 8000mAh power bank can be charged 30+ times; the 16000mAh four-in-one model can be charged 80+ times; the truck battery series has a larger capacity and can be charged hundreds of times.

Is the product safe? Will it explode?

Absolutely safe! Our products have multiple protections against overcharging, overdischarging, short circuiting, reverse connection, overtemperature, and overcurrent. The truck series uses a full metal body, which is fireproof and explosion-proof. The capacitor model uses super capacitor technology, and it will not catch fire or explode even under needle piercing, squeezing, or overcharging.

Is OEM customization supported?

Yes. We offer comprehensive OEM/ODM customization services, allowing customization of brand logos, packaging, appearance, functions, etc. Please feel free to contact us for cooperation discussions!

In which markets is this product suitable for sale?

Our products cover everything from 12V passenger vehicles to 24V heavy-duty trucks, suitable for a wide range of automotive aftermarket channels. Products are currently exported to more than 50 countries and regions, with established customers in North America, Europe, the Middle East, and Southeast Asia. We welcome inquiries about configuration recommendations for specific markets.